Customer Experience Consult
Optimizing for Experience at Every Step
Giving Your Customers a Seat At the Table
From the wording of your outreach emails to how you process payments, managing the customer experience is a full time job. Many times, we’ve found that companies get so focused on making campaigns efficient and profitable – that they forget to think about the experience the customer is having vs. the action they want them to take.
Our diagnostic process involves interviewing team members, stakeholders, and users to bring together recommendations that give an accurate map of areas where you’re “knocking it out of the park” and others that could use some elbow grease.
Workshops + Training
This is for the customers that have a mature marketing team, and are looking for education in a specific topic area. Apex currently has workshop offerings ranging from Principles of Design Thinking to Leadership/Management Training.
Request an Appointment with a Client Partner today to discuss your team’s education needs.
User Experience Sprint
This package was developed for the customers that are looking for a collaborative and immersive experience that results in a strategic plan for enhancing user experience. After conducting stakeholder interviews to establish vision, Apex facilitates exercises, conducts in-depth research, and after six-weeks provides a plan outlining the recommended systems and processes necessary to support the strategy.
The Hybrid Approach
This package is for the practical client, that refuses to sacrifice quality and values a diverse group of people working on their project. Apex works with your team to build a system around your new User Experience strategy. We then help you decide how much of the new strategy can (and should) be handled in-house.
When it’s time to execute on your plan, your Apex Client Partner will personally recommend highly vetted independent workers within our national network to provide your company with top level execution capabilities.
When it’s time to execute on your plan, your Apex Client Partner will personally recommend highly vetted independent workers within our national network to provide your company with top level execution capabilities.
Do you remember the last time you asked your customers what they thought of your business, outside of asking them to leave you a Google Review? In a world of virtually limitless options, customer experience is the differentiator. We’ve worked with teams ranging from family owned small businesses to Fortune 500 companies, helping them discover unique ways to form more lasting relationships with their customers.